Customer User Groups
Establishing user group organizations worldwide has long
been an example of Avaya’s ongoing commitment to putting
the customer first. Avaya user groups independently share
information regarding Avaya products and services
encompassing the entire product portfolio. User forums
are equally important to Avaya in evaluating solutions
and offers to better support customer needs. Three main
user groups exist today, each of which is covered in
more detail below.
- Community for Avaya Users
The Community of Avaya Users is an independent,
online forum for users to share, chat, network, post
questions and answers, and seek further information
regarding Avaya Products and Services.
- International Alliance of Avaya Users (InAAU)
Avaya maintains a strategic relationship with
customers in order to facilitate a constant, two-way
flow of information vital in providing the best
communications solutions available. The InAAU group
meets yearly at different locations throughout the
United States to review new products and services.
- International Association of Messaging
Professionals (IAMP)
Another independent professional association, IAMP
provides news, sponsors events and discussion
groups, and supports professionals using Avaya’s
Messaging products.
Key Features and Benefits
- Be heard by the manufacturer regarding products
and services
- Comprehensive users groups to collaborate and
share information
- Invitation to be part of Avaya’s going forward
strategy, not simply an end-user
- In-Depth knowledge of upcoming Avaya products
and services
- Accessible via
www.inaau.org
Why is this important?
Customers with a high level of knowledge don’t just want to use a communications
product, they want to have a say in usage and
development. Avaya User Groups are very closely
monitored by Avaya and participation is encouraged. Rest
assured, Avaya values your opinions and will work
hand-in-hand with your organization to continually
evaluate their communications platform. |
