SERVICES
Multiple Service Locations
In Southern California the need to have multiple service
locations is critical to our valued customers. We
warehouse equipment in Orange and Los Angeles Counties
and are on call 24 hours a day - 7 days a week. Response
time in an emergency situation is when a communications
vendor is put to the test; Telcom Solutions is prepared
with crash kits and a technical team for all of the
systems we support.
Service Agreements
The average business keeps their telephone system for
ten years. Can you think of other investments in your
company that you will keep this long, never the less be
as critical as your communications system? Telcom
Solutions services all of Avaya products.
Service Agreements can oftentimes be helpful when
budgeting the cost of a communications system. We offer
three different tiers of service agreements in order to
meet every customers needs. A Telcom Solutions Service
Agreement gives you the peace of mind that comes from
knowing that your business is backed by responsive,
value-added support that ensures maximum communication
reliability and uptime.
Local/Long Distance/ T-1/DSL
Who has the best rates? Which is the best calling plan
for our company? Will our telephone vendor coordinate
the installation of telco lines during our move?? Telcom
Solutions will handle this part of your
telecommunications, if you request, via our partnership
with Telepacific. If your company is already engaged in
a contract with a different carrier, we will gladly
coordinate with them for any services you require.
Cabling
Certified Fiber Installation/CAT 3/CAT 5
Wiring is the backbone of a communications system. If
your need is a single wire run or the wiring of an
entire building, we have the experienced staff to
complete any job on time.
Intelligent Dispatch
Remote diagnostic software provides our call center
engineers the ability to analyze the situation prior to
the dispatch of a technician.
On Site Move, Add and Change
System changes are a common part of supporting a dynamic
communications network. A Telcom Solutions technician is
only a call away and will be there when you need them.
Client Help Desk
Telcom Solutions is staffed with a Help Desk for all
client requests. Our call center is equipped with the
latest communications technology with specialized "800"
numbers and custom greetings. Our Automated Ordering and
Resource Deployment system is equipped with a database
of client locations correlated with assigned associates
to quickly respond to every request.
The Help Desk is available during Telcom Solutions's
normal business hours, and is staffed to process every
request within the same day. Emergency support on a
7x24x365 basis is always available.
Remote System Monitoring and
Notification
Telcom Solutions. offers a building block approach to
support your systems with alarm monitoring,
notification, reporting and oversight to resolution.
This service should be considered a supplement to
enhance your already existing Service Agreement with
Avaya.
System Optimization
Telcom Solutions. provides an initial system analysis,
followed by ongoing monitoring to support your
telecommunications systems and networks - insuring
optimal performance as well as providing critical
elements to your Business Resumption Planning.
Remote Software Support
Telcom Solutions's software associates have over 30
years experience. We can support your enterprise
remotely on a moment's notice. We have helped clients in
the areas of VoIP, create, add and change server IP
addresses and QoS settings. Audit, redesign and
implement call center call flow.
Project Management
Highly skilled Telcom Solutions associates can oversee
your project anywhere in the U.S. Our Project Managers
have experience with small and complex projects, such as
multi-location, call center and IP. Experience the
Telcom Solutions difference.
End User Training
When you want your end user clients to be as excited
about your communications solution as you, Telcom
Solutions. will demonstrate that commitment. Our
trainers must meet high standards and have proven
experience in making a difference for clients. Your
system is only as good as how it is being used.
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